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On-time Guarantee
We sincerely respect your deadlines. We will
refund or credit all or part of your charges in the event of any delayed delivery due to an error on our part. Our on-time guarantee is void when you request changes of any kind between the placement of
the order and the predetermined delivery time.
Technical Support
In order to ensure quality output, we offer to all our first time clients complimentary and very specific to our line of
work technical support. We cannot, however be a substitute for official support services offered by your software manufacturers.
Reorders
All reorders and remakes are billed as new
orders. We cannot guarantee exact color matching between output done at different time intervals.
Liability
We handle your originals with the utmost care possible. However, by submitting
your original artwork to us, you agree not to hold Canterbury Media Services, Inc. and/or its agents liable for any damages or loss to your original artwork, film, negative, transfer media or loss of
electronic files, for any reason. The acceptance by Canterbury Media Services, Inc. of original materials is without warranty or liability, and recovery for any incidental or consequential damages
is excluded.
Copyrighted artwork
The purchaser is fully responsible for obeying the United States copyright laws. Canterbury Media Services, Inc. will not violate federal copyright laws.
By submitting your artwork to us, physically or electronically, you agree to release us and hold us harmless from any claims, actions, or liability resulting from our reproduction of any originals you
supply us with for any purpose.
Free Pickup and Delivery
Canterbury Media Services, inc. offers free pickup and delivery within the East Bay to all our account customers and customers
who have prepaid their orders.
Shipping
We offer shipping via FedEx, UPS and US Mail. We do not mark up shipping charges. We cannot be held responsible for any misuse of your account
number by FedEx or UPS personnel. Custom-made crates and boxes are also available for shipping large format prints. Rates vary.
Canceled Orders
Canceled orders are charged for all labor and materials completed and used up to the point of cancellation.
Rush Orders
We can rush the majority our services to meet your most demanding
deadlines. Additional charges up to 300% of the original price may apply to your order.
Terms
Payment is due when you pick up your order. Net 30 accounts are available to companies
and individuals with monthly purchases of at least $500.00 over a 90 day period. Credit limits vary. Discounted orders, including negotiated prices, orders discounted for resale or for educational and
nonprofit organizations, are due upon completion of the order.
Minimum Order
There is a $40.00 minimum for all design orders. All production orders have a $10.00 minimum
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